Many persons who start using their first hosting account, or change companies, frequently have enquiries with regards to how specific tasks are completed or bump into obstacles when setting up different things, including emails, site settings, etc. That’s the reason why, a lot of companies have prepared documentation with frequently asked questions and problems so as to help their customers get info quickly and easily. Consequently, the client support staff representatives can devote more time to real issues that given customers may be encountering, because the solution for the smaller things will already be available on the web and clients can solve them without having to get in touch with the help desk team. Having elaborate documentation is very important, particularly for new customers with no experience whatsoever, because the web hosting service involves an enormous amount of features and many people can become puzzled about what to do. A good knowledge base can both help you carry out the procedures that you want and discover how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you get a cloud hosting plan through our company, you’ll gain access to our elaborate online documentation where you will see information about just about everything connected with our web hosting plans. The topics cover anything from how to set up an e-mail address on your telephone, to how to accomplish various things using an .htaccess configuration file. The articles themselves are written in a simple-to-comprehend manner and offer in-depth guidelines on how to do a given task in your Hepsia hosting Control Panel. You can also find information that is not directly associated with Hepsia, for instance one that concerns applications on your personal computer. The whole archive of articles will be available in the Help section of the Control Panel, but those that are related to a given section can be accessed on the spot. Since we have encompassed as many topics as possible, you’ll be able to get to know more or less everything connected to your account.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an exhaustive online knowledge base for all our current and prospective clients, so in case you get a semi-dedicated server plan through our company, you will be able to find any information that you’re looking at any moment. We have tons of educational help articles, which will help you understand better what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are merely 2 instances. Our detailed manuals will help you accomplish anything you like – extract files from an archive, import a MySQL database, forward a domain name, etc. Moreover, we’ve also got troubleshooting instructions, which will permit you to find out what precipitates a specific problem and the possible solutions for it. If you’re unable to send emails or your domain name returns a 500 Internal Server Error message, for example, you can browse our knowledge base and correct the issue immediately. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.