The access to the customer and technical support that a cloud hosting company offers can tell you a lot for the services they offer as well. In the event that you're allowed to use just email messages and tickets, you have most probably come across some reseller not the web hosting provider. When this is the case, you will have to wait for a few days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for additional help. If the supplier provides you with various options for communication with fast response time which are available at any moment, they are almost certainly the top provider, not just a reseller. So you'll reap the benefits of timely assistance and top-notch support as they will have immediate access to the servers where your account will be created. Whatever the issue - technical or sales, it's generally better to get in touch with your web hosting company directly via your favourite method of communication.

24/7 Customer Support in Cloud Hosting

We offer 24/7 billing, customer and tech support for all of our Linux cloud hosting packages. Even if you aren't our client yet and you have some questions, we will give you a hand without delay and give you the necessary info, to give you the choice to make the very best decision when you purchase a new web hosting account. We're available twenty-four seven, including weekends and holidays, and we provide multiple ways of communication to get in touch with us - live chat, phone, email messages and support tickets. For your convenience, we have a couple of telephone numbers all over the world, so you can call the one that is closer to you. The max response time for the e-mail messages and your tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to receive assistance for any kind of task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting that we offer feature 24/7 customer and technical support, therefore regardless of what issue you have, you'll be able to get in touch with us and we'll give you a hand without delay. Our guaranteed response time for any e-mail or support ticket that you open via your Hepsia hosting Control Panel is 1 hour; typically the response time rarely exceeds twenty minutes. We also provide telephone support with several local numbers internationally plus a live chat, which means that you're able to contact us and find additional information about our solutions even if you don't have an account yet. We're able to assist you with any question or an issue you may have - payment methods, plan specs, e-mail configuration, web hosting account settings, and so on. If you employ our services, you will never encounter an issue where you need to wait for a few days to get a problem solved like you'll need to do with lots of other service providers.

24/7 Customer Support in VPS Hosting

In case you buy a virtual private server from us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. When you are a current customer and you require assistance with a technical issue which requires more time to investigate or resolve, you're able to open a ticket from your billing account or you can send an email and we will take care of the problem and send you a reply within 1 hour. The reply time is guaranteed 24/7, including weekends and holidays, yet for the majority of problems it takes less than half an hour to get support. Our support service covers the VPS plus all of the pre-installed software it includes, so in case you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour maximum response time warranty, you will enjoy quick support when you purchase a dedicated server from our company. Our customer and tech support teams are online 24/7/365, as a result any time you open a support ticket from your billing account or you send an e-mail message related to any kind of issue with the server or the pre-installed software on it at any time of the day, you will have an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the issue in question requires more time to be resolved or when it needs to be forwarded to our admins, as it is easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.