A ticketing system is the most popular means of correspondence that hosting companies offer to their customers. It’s most often part of the billing account and is the most effective way to fix an issue that requires some time to examine or that needs to be escalated to a server administrator. Thus, all comments supplied by either side will be kept in the very same location in case someone else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you’ll need to log in and out of no less than two accounts to execute a specific operation or to contact the hosting company’s help desk team. In case you would like to administer a handful of domain names and each one of them is hosted in a different account, you will have to use even more accounts at the same time. Also, it might take a significant length of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting packages come bundled with an integrated trouble ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in the exact same place – payments, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different systems. In case you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with a couple of clicks without logging out of your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of articles, which will give you additional info and which may help you solve any specific issue before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated hosting, which suggests that you won’t need an additional support platform to touch base with our help desk support team – you can do that on the spot in case you run into an issue. Sending a new ticket takes a few mouse clicks and tracking down an older one is just as simple. Using our smart search functionality, you can swiftly track down any ticket that you’ve already posted. You can submit a ticket whenever you like since our client support engineers are at your disposal around the clock and respond in less than sixty minutes, although it seldom takes that much to obtain support. With the Hepsia Control Panel, you will have everything in one place and you can forget about signing in and out of 2 or more platforms to resolve a simple problem.