A live chat is one of the methods of communication supplied by some web hosting suppliers as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is faster compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell a word as compared to a call with an agent. In addition, when the trouble that you experience needs some time to be reviewed and resolved, you're able to do something different meanwhile instead of just waiting, as you would have to do when you call. You can also employ a live chat assistance service absolutely free provided that you have web accessibility even if your website hosting provider is based in another country and they do not have a local phone number you can call.

Live Chat Support in Cloud Hosting

As we consider the fact that many situations can be resolved if you chat with a live person, we provide a live chat service for all of our prospective and active customers. Our chat is available every day and our customer support agents will assist you with a variety of questions and issues. If you aren't our client yet, you'll be able to learn more about our cloud hosting packages and the website hosting platform in general to be certain that your web sites will operate effectively on our servers. In case you already have an account and you've got some questions or you have any issues with some of our services, you will be able to get in touch with us through our live chat and we will provide the required details or help you troubleshoot the problem. You will need to open a trouble ticket for some issues which need more time or the expertise of a system administrator, still for a number of standard troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is designed for all of our potential and present clients. If you are searching for a new website hosting account, you are able to chat in real time to one of our agents and get more information about our semi-dedicated hosting so that you can select the best plan for your sites. If you already own an account with us, we'll support you in a very timely manner with general, billing and 1st level techmatters. Though sometimes you will have to open a ticket because there are problems that cannot be resolved through a live chat, we will be able to assist you with numerous common tasks, like setting up an email account in an e-mail client or forwarding one domain name to another. In this way, you'll receive prompt assistance and you'll save a long time.