Should you ever experience a problem with your site and be incapable of solving it on your own, ask the web hosting provider’s customer service staff to assist you to get the website back online. A swift resolution would be the best scenario, but many hosting companies reply within twenty four hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be sorted out easily, your site may not work correctly or may not be available whatsoever for a longer span of time, so you may lose potential clients since it’s quite unlikely that anybody would enthusiastically come back to a website that is inoperative. Because of this, you need to make sure not only that you can get in touch with your web hosting company, but also that they can reply and help you in a well-timed manner. If a script update does not proceed as planned or if you erase something accidentally, for instance, the site should be fixed quickly in order to prevent prolonged unreachability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to obtain an answer to a helpdesk ticket or an e-mail. Regardless of when you get in touch with us, we will help you out within less than 1 hour with any technical or pre-sales queries that you might have. In reality, our actual response time rarely surpasses twenty-thirty minutes. As we are on duty 24/7, you’ll always get help in a timely fashion and we understand just how crucial that is in the e-world. Soon after you contact us, we’ll answer your questions. If you encounter any technical complication, we will cope with it instead of you, or we will supply you with all the required information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we realize just how critical it is to receive swift assistance, we guarantee that you’ll never have to wait around for more than an hour to receive a response to any trouble ticket that you post through your semi-dedicated server CP. As it is, you’ll seldom need to wait for more than 20 to 30 minutes and this applies to any issue regardless of what its nature is – general, technical or billing. In addition, our client and technical support team is on duty 365 days a year, which suggests that even in case you submit a ticket during national holidays, you’ll invariably get a blazing-fast reply, which will contain the answer to an enquiry, the solution to an obstacle or the info needed to sort out an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never have to spend an entire day waiting around for a response like you would with lots of other web hosting companies.