Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance team is educated to shortly deal with all Linux cloud hosting packages customers’ issues and assistance requests. Through our ticket system, you will be able to send your question and a support crew member will return to you in less than max 60 minutes. Actually, practice has confirmed that the typical answer time frame is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You could email us 24x7x365 with any concern you could have to do with HostGenix’s products and services. We’ve got specialists on duty all of the time to generate help whenever required. You can utilize the ticket system or send us a message at any moment, or you can grab the phone or make use of the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want support while operating within the Control Panel, you are able to always just click the Help button and pick your issue in the group of articles or blog posts that will appear. We have also turned almost all the content articles into educational videos. The listing of educational videos will come up if you click the Videos button available on the top right.