Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every help request you submit to us will be responded to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or email requires further assistance from an administrator, we’ll forward it and leave a comment to notify you that your case is being examined. If you make use of our Admin Services package, any of the server management tasks included there will be executed at a time that suits you.
An Outstanding Tech Support Service
We’ll be at your disposal 24–7 to respond to any enquiries that you may have connected to our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need assistance tackling server admin tasks, you can take a glance at our Admin Services package, which includes backup space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting procedures
An Intuitive Help Section
Each Linux dedicated servers hosting package is equipped with our free–of–charge Web Site Control Panel, which sports a detailed knowledge base and a selection of instructional video tutorials. Whenever you need assistance while working with the Web Site Control Panel, just click on the Help or Videos buttons located in the upper right corner.