Q: What precisely does website migration mean and what does it involve?
A: The web site migration service available at HostGenix is absolutely free of charge and involves transferring all your website files, databases and e–mails from your present hosting provider to your new hosting account with us. We will also edit all the configuration settings needed for your sites to be fully functional on our avant–garde cloud hosting platform.Our techs are completely capable of moving just about any site. With years of experience in this field, they’re experts in the specificities of our hosting platform, our Control Panel as well as all other commonly used Control Panels. For them, moving a custom web application with plenty of custom libraries is as elementary as moving a simple WordPress–based weblog.
Q: How much time will the web site migration procedure take?
A: We try to carry out all web site migrations ASAP. Even so, we don’t have a fixed time frame for website migrations. There are various factors that you need to take into consideration – the very size of your site and the workload of our web site migration staff, etc. We constantly try to perform each migration within 48 hours. With smaller–sized web sites, our staff usually manages to finish within 24 hours.
Q: My privacy is essential for me. What data do you need to have?
A: We don’t request any sensitive information. We will require, though, the login information for your old hosting account along with the name of the website that you would like to migrate.
Q: The login details for my hosting account are delicate. How can I rely on you?
Q: Will there be any outage for my web site?
A: While we transfer your site, it will be available both in your web hosting account with us and in your account with your previous hosting provider. After the migration is done, we will make sure that everything is working correctly and that the integrity of your web content is not affected prior to informing you that the transfer is over. After that, we’ll tell you how to move the domain name over to your hosting account with us and how to update your DNS records.
Q: Will my current hosting provider know that I am leaving them?
A: While we move your website content, your hosting provider will not be aware of the migration at all. We won’t touch base with them in any way.
Q: Which web hosting providers can you transfer data from?
A: We can migrate your web site from any hosting provider or any Linux–driven hosting platform as long as we can gain access to the Control Panel and there is File Transfer Protocol access available.The only web sites that we can’t migrate are those based on closed–source software applications like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.